|Desired Job Description:
||Business Intelligence Analyst, Technical
Project Manager, Web Developer, SCRUM/Agile Manager, Technical
• MS Visual Basic/VB for Applications (Excel)
• FileMaker Pro 7-17.0
• SQL (MS, PostgreSQL, MySQL)
• VB.Net, VBA
• Technical Writing
• Public Speaking
• Ben Davis HS, Indianapolis, IN.
• Web Developer Certifiate, Edmonds CC
(6/2011 – 3/2019):
Sr. Business Analyst/Technical Writer
Client Technical Support for the channel marketing platform, documentation of processes, training videos, implementation of Scrum/Agile processes, Scrum Management, client requests analysis and story/feature development, custom reporting and data analysis via SQL, BI data dashboards via Tableau, implementation of a Scrum reporting system for monitoring operational requirements for cycle releases, QA testing, design and implementation of a RESX editing and synchronization application for language localization, and dev/ops support for software deployments.
|AT&T Mobility LLC.
(12/2007 – 6/2011):
Technical Service Rep. eChat Team
Technical troubleshooting of data enabled smartphones, Microcell, and laptop based wireless services for AT&T's customer base. Nominated to Technical Advisory Panel after 6 months, provided training support for new hire classes, 1 Employee of the Month award, and 4 nominations for Quarterly Quality Service Awards. Submission of new product idea via an Invention Disclosure Document. Proposed the development of Staff Management system, created specifications document and ongoing development of this system in Java/MSSQL.
(8/2006 – 12/2007)
FileMaker/Database Application Developer, Technical Support, and Technical
Writer. Design and development of various FM based applications. PC hardware
configuration, installation, and software support. Web site development. Articles
for FileMaker Magazine, MacWorld UK Magazine, Projects for Apple Inc., Cambridge
Education Services, Claxton Bakery, IndyStealth Inc.